Juventus Academy Business Bay

Latifa Al Haj Nasser

10 months ago

“Our experience in the academy is very bad due to the coach's completely inappropriate behaviour and attitude. He supposed to be polite, courteous and tactful in dealing with children and their parents, but his behaviour and attitude are extremely poor and lack to the slightest levels of politeness and tact. Since I enrolled my son at the academy, I've noticed that he constantly yells at the children and favors one group of boys over others, giving them all the privileges. In contrast, he neglects the other group, which he considers thim weaker, and doesn't treat them well, which affect the kids alot. When my son who is 10 years old, explained this to him, he tell him that he is rude and not respecting and expelled him from the team front of every one and let him cry. When I tried to find out what happened from the coach, his response was extremely inappropriate, and he was shouting on me very loud front of every one and come back again to me and attempted to assault me, and then he was pushed away by a group of parents present in the field and saw what happened. It's not safe for the kids to train and taught by an unqualified coach who can't control him self when he is angry and don't know how to deal with kids, and instead of shouting on my son he can talk to him politely after the session and solve any issue. After all what happend to us still no action happend to the coach and still deal with kids.”

Eman Arafat

2 years ago

“worst customer care you can ever get. the lady responsible for this location has no clue about anything! she did not ask me for a payment on the tryouts although I handed her the form myself, then I reached out on whatsapp asking about payment to tell me that she lost my form, so she forwarded another form (which had other kids detail on it, so I asked her to send a fresh one) after I filled it again she said she'll forward the payment link, but nothing. then forget about the conversation we had over and over for three times I was asking her to send the payment link which all resulted on my kid skipping a full week of sessions, and now the Juventus club want me to pay as the rest? full price! as it was my decision for my kid to miss these two classes?? all they think about is money, even the tryout was a mess! my kid has been going to IFA and they're way more organized and focused on each kid. now IFA are full and I'm stuck with Juventus! but I still refuse to pay full price. and I will not be silent on this horrible treatment!!”

Fatema Abdulerahim

8 months ago

“The worse customer service!!!! The people in charge of the whatsapp are completely unaware of the schedules or the appropriate age groups and keep sending you to wrong locations! Waste of time and money!!!”

Amr Yousef

a year ago

“They are absolutely the worst academy in Dubai, I have booked summer camp for my two kids for Jumeriah location , they just moved the location for somewhere else which I didn’t accept and not as per the agreement , they are refusing to refund, worst customer care, hiding and avoiding calls, I am approaching Dubai authorities to deal with these cheaters”

Michelle Maria

2 months ago

“w place”